The Australian Financial Complaints Authority (AFCA) revealed some of the most common systemic issues it saw in the second half of FY24, including continued non-compliance with the Protecting Your ...
AFCA's Annual Review revealed the ombudsman service received a record 104,861 complaints from consumers and small businesses in 2023-24, up 8% on the year before. Of those, AFCA received 7325 ...
Banks have 30 days to respond to a customer before a complaint can be raised with AFCA. AFCA mainly offers compensation for financial loss, such as late fees, but in extreme circumstances ...
The Australian Financial Complaints Authority (AFCA) has revealed the number of Dixon Advisory and Superannuation Services (DASS) complaints it has closed. As of 30 June 2024, AFCA confirmed the total ...