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The desktop app from 3CX has been affected in the attack, which is being used by the threat actor to target 3CX customers, according to researchers from several cybersecurity vendors. A desktop ...

We independently evaluate all of our recommendations. If you click on links we provide, we may receive compensation. Outsource your communications to save time and money Betsy began her career in ...

The supply chain compromise of a widely used VoIP phone system vendor, 3CX, has led to attacks against ... attackers want to maintain what we call persistence,” Budd said. For particularly ...

Amy Nichol Smith spent more than 20 years working as a journalist for TV and newspapers before transitioning to software and hardware product reviews for consumers and small businesses. She has ...

I'm a consumer advocate. I write about customer service. Is it just me, or do call center agents seem burned out lately? They're sometimes lackluster, dismissive — and even rude, according to ...

Once relegated to basic automation tasks, AI is now taking on complex roles in call centers, reshaping how businesses ...

An earnings call is a conference call between the management of a public company, analysts, investors, and the media to discuss the company’s financial results during a given reporting period ...

MANILA, Philippines — The Contact Center Association of the Philippines is pushing to create collective solutions to address cybersecurity threats facing information technology and business ...

The Smithsonian is one of the world’s foremost research centers in science, the arts, and the humanities. In addition to research pursued by the museums, the following facilities specialize in areas ...