Coaching plays a crucial role in developing high-performing call center agents. By providing personalized and targeted coaching, call center managers can transform the performance of their agents, ...
Feedback is one of the most powerful tools in call center coaching. When delivered effectively, it helps agents improve their ...
The Office of Unified Communications in D.C. has launched a new initiative urging residents to avoid calling 911 with ...
You've heard of coworking. But what about co-warehousing? Read about the latest investment in turning old industrial space ...
The Department of Labor and Industrial Relations is upgrading its system with dedicated phone lines for each of its services ...
The AI King, led by Russ Ward, has created over 1,000 AI bots and established numerous AI call centers since 2023. The company was featured at the AI Bot Summit in Las Vegas, where Ward and his ...
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Just over one year ago, JPMorganChase hired the first employees to staff its new Baltimore Virtual Call Center – a team of ...
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