"Companies regularly collect customer-satisfaction measures ... they're thinking about the larger strategic questions they have." Big survey companies don't just dump a giant Excel spreadsheet ...

For all those companies that don’t acknowledge customers when they share feedback—good or bad—this article is for you.

Santee Cooper residential customer satisfaction remained strong in 2024 and, once again, topped the national average, ...

J.D. Power is sharing the results of its latest study that gauges consumer satisfaction with auto financing. Lincoln and Ford ...

Make the questionnaire process pay off Long ... Well, you now have my definition of "smart" when it comes to conducting client satisfaction surveys. Does any of this look familiar? Did you manage your ...

This metric is derived from customer satisfaction surveys that ask a question like: How satisfied are you with the response from our customer support team? You can deploy a customer satisfaction ...

Providers who understand their customers’ expectations and experiences are better positioned to target needs and implement initiatives that will increase overall customer satisfaction ... person ...

"We use our back-end customer satisfaction surveys to lead with as sales wedges for new business opportunities," Lamb told a standing-room-only audience of solution providers at the event.

There is an entire industry devoted to helping companies determine customer satisfaction levels through surveys and analysis. But how much real value does knowledge of "satisfaction" contribute to ...