Traditional customer engagement is largely reactive, responding to customer inquiries and issues as they arise. However, in the digital age, businesses have the tools to anticipate customer needs ...

In a world where customer expectations are constantly evolving, businesses need advanced strategies to connect meaningfully ...

A New Platform Converts Customer Feedback into a Competitive Marketing Edge While companies pour resources into creating ...

Creating a comprehensive marketing strategy is essential for your business’s success. Begin with search engine optimisation to enhance your online presence. By refining your website’s content and ...

It's imperative that you have a customer engagement strategy capable of receiving feedback at a rapid pace so you can understand how customer needs are changing, and then adjust your approach to keep ...

Customer churn is a top concern for any business—but especially B2B firms. If you aren't able to get on top of customer retention, your bottom line can be completely devastated. The best way to reduce ...

That customer engagement strategy is likely to be a hybrid model in the future, with reps engaging with HCPs both face to face and remotely, informed by circumstance and HCP channel preference ...

It immediately follows that the customer model – the customers and stakeholders, the approach to their engagement, and the execution of commercial strategy – will see comprehensive change too.

The moves, announced at this week’s SAP Global Partner Summit, include a new go-to-market and revenue-share plan for partners ... incentives for continued customer engagement, and increased ...

“[We] look forward to taking proactive customer engagement to a new level ... reach and technology beyond the contact center. The plan is to combine Acqueon’s Revenue Execution Platform ...