With her strong academic background in bioinformatics, fused with notable corporate achievements, she has skillfully ...

As digital touchpoints increase and businesses race to meet rising consumer expectations, integrating AI into your marketing ...

A successful brand launch today demands a customer-centric, integrated marketing approach powered by digital strategies and ...

Loyalty programs can be powerful drivers of revenue and better customer relationships, but only if the C-suite understands ...

International Data Corporation (IDC) today announced new insights into the expanding role of the chief experience officer (CXO) as a driving force in shaping customer experience strategies across ...

says:“As companies reassess their strategies, many are turning to AI tools to enhance customer engagement. This does make a lot of sense, there's little doubt that AI-driven personalization ...

South African retail and e-commerce businesses are stepping up their game by weaving generative artificial intelligence (GenAI) into their omnichannel strategies to meet evolving customer expectations ...

It’s a level of customer engagement that’s becoming the new standard in the worldwide market for conversational artificial ...

Sinch’s integration with SAP Emarsys offers a flexible solution that allows brands to tailor messaging to each customer’s ...