social media), but few companies have a truly omnichannel strategy. Agent-led service and customer self-service are typically offered through distinct channels, creating challenges in delivering a ...

In today’s hyper-competitive digital landscape, businesses are competing not just for market share but for customer attention ...

Thousands of everyday New Yorkers interact with some aspect of the state government nearly every day, from the Department of Motor Vehicles to the Department of Taxation and Finance and many more. Now ...

With her strong academic background in bioinformatics, fused with notable corporate achievements, she has skillfully ...

Experts highlight that while the CTO builds the technology and the CMO gets the word out, it's the CXO who ensures the entire ...

Let's look at three customer retention strategies to steer clear of ... For example, offering a free upgraded service or product after five purchases or $5 for every $100 spent is achievable for most ...

The Banker/Private Wealth Magazine has recognized BBVA as the best private bank in Colombia and Peru in the 2024 edition of ...

Your differentiation strategy is an essential component of an effective ... Understanding of customer preferences Product design Customer service capabilities User experience An emphasis on good ...