IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, so long as it is ...

Find efficiencies by ensuring agents and managers are following call center best practices. It costs nothing, and the gains ...

The ability to bypass the IVR menu to speak with a live agent is often available when a caller’s request is difficult to understand or uncommon. While standard call flow templates are available from ...

Cloud-based phone systems often include advanced features such as interactive voice response (IVR), call queues and other routing tools. VoIP uses the internet to transmit real-time audio between ...

In our digitally interconnected world, the way we communicate is constantly evolving, thanks in part to the advent of ...

Amy Nichol Smith spent more than 20 years working as a journalist for TV and newspapers before transitioning to software and hardware product reviews for consumers and small businesses. She has ...

Institutional Holdings information is filed by major institutions on form 13-F with the Securities and Exchange Commission. Major institutions are defined as firms or individuals that exercise ...

Invesco Mortgage Capital Laps the Stock Market: Here's Why The latest trading session saw Invesco Mortgage Capital (NYSE: IVR) ending at $9.01, denoting a +1.46% adjustment from its last day's close.

You can also take your one-on-one call into a conference room and begin a whiteboard session with templates to streamline processes like building a new flow chart. Once your meeting has concluded ...