According to new findings from financial comparison platform Mozo, many Australian homeowners may be missing out on ...

Whilst 43% of Australians report satisfaction with their current insurance provider, many may miss out on significant savings ...

This Talkdesk Research™ report, based on a survey of insurance CX professionals, sheds new insights into insurers’ ambitions for improving customer experience and the steps they are taking—or plan to ...

After Hurricane Helene flooded their home, a Tampa couple’s insurance claim was denied because their sunken living room was ...

The FCA has been looking to tackle the loyalty penalty - a result in the growth, and encouragement, of shopping around for insurance, overdrafts and utilities. Those who switch get the best deals ...

The Auto Insurance LoyaltyIQ provides an unparalleled view of customer loyalty in personal lines auto insurance for the top 50 insurance companies in the United States. The product tracks loyalty ...

When it comes to protecting their trip, consumers value purpose, not just coverage for losses, wrote Bain & Company in its recent report, Customer Behavior and Loyalty in Insurance: Global Edition ...

Of the respondents who experienced a premium increase in the past year, satisfaction is particularly low among those whose ...

Those who stay loyal get charged more. Ten million policies across home and motor insurance are held by people who have been with their provider for five years or more. Mike Noone says the cost of ...