A 10-hour internet outage hit Beaufort County on Monday, leaving residents and businesses offline. Sparklight has restored service, but the cause—a fiber cut in Georgia—raises more questions. What happened?

Sparklight, formerly known as Hargray, was reporting a large internet outage across the region Monday morning including Beaufort County. Sgt. Danny Allen of the Beaufort County Sheriff’s Office confirmed that internet is down across Beaufort County. Non-emergency dispatch and 9-1-1 are still working.

You don’t even realize how much it affects you until you’re in the middle of it,” said Susan McDowell, an employee at pet supply store The Rustic Pup on Bay Street.