Also, Magnit’s launch of Magnit Platform, Talkdesk’s new AI Rewriter and AI Translator, and Logitech launches a Copilot compatible keyboard and a ...

The problem is too much information and too many interactions spread across too many apps. The solution may be to let an AI ...

Also, Magnit’s launch of Magnit Platform, Talkdesk’s new AI Rewriter and AI Translator, and Logitech launches a Copilot compatible keyboard and a Microsoft Teams certified headset.

As the landscape of UCaaS continues to evolve, productivity measurement is a key innovation that is breathing new life into the space.

Beyond the hype around AI, it’s just a technology that, like any other, can be used in many ways. Thinking about AI as a tool is useful when considering how it should be utilized in your organization.

Mitel to integrate Zoom Workplace, addressing demand for hybrid cloud unified communications and collaboration deployments.

Today, Salesforce announced new AI agent features in Slack – i.e., Salesforce Agentforce is available within Slack – and that a new ‘Salesforce channel’ in Slack will connect Salesforce CRM records to ...

For example, it’s not uncommon for an airline to send an SMS with a link to a boarding pass, but why not just send the boarding pass? It’s because SMS doesn’t support the rich formatting needed to ...

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Microsoft and Boston Consulting Group provide some insights on how generative AI-powered contact center solutions can improve customer experience and help agents become more efficient. The key is ...

There are four key areas where communication tech pros can beef up their security protocols. See what they are and how to reduce your security risks.