A good customer experience leads to customers who will pay a premium, yet many companies ignore its importance. Getting customer experience wrong is a costly business, with the majority of brand ...

The world of work has changed forever and changing employee attitudes mean businesses need to adapt their workplace strategy. Leaders must consider wellbeing and organisational footprints while ...

Chief Data Officers are increasing the knowledge of data’s importance to their organisations and shareholders. While still an emerging role, CDOs are on the rise, concentrated in certain regions and ...

The COVID-19 pandemic has accelerated digital adoption in consumer banking. Customers want remote access to their banks, but expect their experiences to be seamless — and human. Technology (and tech ...

Cashless payments were already on the rise, and the COVID-19 pandemic has only accelerated that trend. Evolution of payments systems and a structural ecosystem revolution is reshaping the industry. To ...

Virtual and augmented reality technologies are maturing, and with cost savings, efficiencies and new business streams on the horizon, are set to add US$1.5tn to global GDP in the next decade. From ...

Businesses are increasing their investment in AI in the wake of COVID-19. Three-quarters of businesses are not breaking even when it comes to their investments. To capitalise on their AI projects, ...

Reticent about the switch from SAP ECC to S/4HANA? Use a Greenfield approach? Brownfield? Mix and match? Our Case for Change framework will help “A new version of the ERP, you say? Great, let’s just ...

The rules of the metaverse are still developing, but already it is clear that the digital world will bring new risks and challenges. Trust, governance, security, identity and privacy are just a few of ...

Traditional development structures and processes are often siloed, costly, slow and miss their market. A BizDevOps approach can overcome many of the problems businesses face with product development — ...

In a business landscape rife with unsuccessful digital transformations, PwC Digital Services Leader John Riccio outlines BXT, PwC’s new framework to empower clients in embracing new technologies, ...

A large IT project can easily come off the rails and righting it isn’t always easy. Momentum compounds mistakes and without the right underlying foundations, projects can be costly or impossible to ...