A good customer experience leads to customers who will pay a premium, yet many companies ignore its importance. Getting customer experience wrong is a costly business, with the majority of brand ...

Cashless payments were already on the rise, and the COVID-19 pandemic has only accelerated that trend. Evolution of payments systems and a structural ecosystem revolution is reshaping the industry. To ...

The world of work has changed forever and changing employee attitudes mean businesses need to adapt their workplace strategy. Leaders must consider wellbeing and organisational footprints while ...

Chief Data Officers are increasing the knowledge of data’s importance to their organisations and shareholders. While still an emerging role, CDOs are on the rise, concentrated in certain regions and ...

The COVID-19 pandemic has accelerated digital adoption in consumer banking. Customers want remote access to their banks, but expect their experiences to be seamless — and human. Technology (and tech ...

Cybersecurity budgets are getting bigger with Cloud security a focus. Cyber teams need to be better integrated into the business - Australian companies don’t fare as well as those globally. Global top ...

Organisations need to embrace a digital-first mentality to compete in the modern business world. No longer a fixed-length technology project, digital transformation must be holistic and continuously ...

Virtual and augmented reality technologies are maturing, and with cost savings, efficiencies and new business streams on the horizon, are set to add US$1.5tn to global GDP in the next decade. From ...

The benefits of Chatbots can be amplified substantially, improving customer satisfaction and employee productivity. Power Platform integrated with Generative AI offers several advantages. We share ...

A considered, researched and customised plan is needed to upskill people for the future. A comprehensive, successful plan can involve community investment and many organisations. Match employee ...

The rules of the metaverse are still developing, but already it is clear that the digital world will bring new risks and challenges. Trust, governance, security, identity and privacy are just a few of ...

Building ethical AI reduces risk and is the right thing to do – but it’s hard. The definition of ethical AI differs depending on who you ask and what initiatives you look at. We identify ten core ...