Organisations are investing in generative artificial intelligence technology to improve five key business areas, according to ...

Microsoft is helping its customers and partners to adopt artificial intelligence technologies by providing payment ...

Building a useful generative artificial intelligence-powered application is challenging. Take, for example, the data ...

Kyndryl and Microsoft have discovered that although 84 per cent of organisations consider sustainability goals to be of high ...

There are several key differences between using traditional and generative artificial intelligence in the financial services ...

Consumers in the fairly recent past were somewhat tolerant when customer service queries took a long time to be resolved, ...

Businesses are always seeking best-in-class processes to deliver results, streamline efficiency, and reduce costs effectively ...

One of the biggest challenges for any contact centre agent is being able to quickly and confidently provide the most helpful answer to the customer the first time they ask the question. Traditionally, ...

The world is rapidly changing, and supply chains are vulnerable. Retail and consumer goods organisations are besieged by ...

Businesses can digitise their operations by leveraging Microsoft’s Business Applications, Modern Work, Copilot and Power ...

SmartCitiesWorld, in association with Microsoft, has released a new report identifying how artificial intelligence is being used to transform urban environments ahead of Smart City Expo World Congress ...