In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

The Tampa Bay Times e-Newspaper is a digital replica of the printed paper seven days a week that is available to read on ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...

or report a missing issue you can do so on our magazine customer care site. Self Tests If you would like to access the results of a test you have already taken, or upgrade your test to see your ...

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Fill in the caption with a clever quip by Wednesday and win publication of your line with the cartoon in next Sunday’s ...

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Although online merchants do not post the stolen photographs themselves, they can be held responsible for false advertisement ...

The pace of technological innovation has significantly raised customer expectations. People today demand seamless, personalized, and efficient service. However, traditional customer service models ...

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Some might argue that "The Jetsons" cartoon was our first view of the future. George Jetson commutes to work in a flying car, ...

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