Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools you ...

The value of AI is not in replacing jobs, but in doing the jobs that enhance the ears, the eyes, and the ‘voice’ of the ...

List Recognizes Groundbreaking Advancements Redefining the Way We Work and Live (NEW YORK, NY) November 19, 2024 — Aquant, the leader of AI for customer service, specializing in manufacturers, today ...

The best AI tools and GenAI products of 2024 include Google Vertex, Cisco Webex, SentinelOne Purple AI, Hatz, Red Hat ...

A full-service building and equipment contractor says it maintains a high customer service by supporting its employees. It ...

AI agents differ from other examples of AI because they allow companies to create special agents for specific tasks.

Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing ...

By embracing trends and staying agile with industry changes, you can not only future-proof but also empower your agents to ...