IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, so long as it is ...

IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs.

The ability to bypass the IVR menu to speak with a live agent is often available when a caller’s request is difficult to understand or uncommon. While standard call flow templates are available from ...

Amy Nichol Smith spent more than 20 years working as a journalist for TV and newspapers before transitioning to software and hardware product reviews for consumers and small businesses. She has ...

Whether you work on a small or large team, a conference call service can help you conduct virtual audio and video meetings with people located around the world. Conference calling platforms ...

An earnings call is a conference call between the management of a public company, analysts, investors, and the media to discuss the company’s financial results during a given reporting period ...

By switching to a VoIP system, you can reduce your phone bill by around 50 percent each month, enjoy crystal clear call quality, and make cheap international calls. I’ve performed in-depth tests on ...

Its administration functions are straightforward, including a graphical call-flow builder that lets admins set up automatic call routing and interactive voice response (IVR) trees.

There's no doubt that money can be made by owning shares of unprofitable businesses. For example, biotech and mining ...

The latest trading session saw Invesco Mortgage Capital (IVR) ending at $9.11, denoting a +0.05% adjustment from its last day's close. This change outpaced the S&P 500's 0.03% gain on the day.