IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, so long as it is ...

Find efficiencies by ensuring agents and managers are following call center best practices. It costs nothing, and the gains ...

In our digitally interconnected world, the way we communicate is constantly evolving, thanks in part to the advent of ...

Chennai Police arrest 13 in cyber fraud scheme, warn public against fake calls and fraudulent money transactions.