Service Design is a systematic and iterative process that integrates user-oriented, team-based, interdisciplinary approaches and methods, in ever-learning cycles." While these definitions have evolved ...
As Tesla gears up to launch a robotaxi service in the coming years, the automaker looks like it’s building out a teleoperations team ... requirements, make design decisions, and implement ...
The main value of sprints is the speed at which design teams can concentrate on one or more user needs and sharply defined goals. Under time-boxed conditions, team members work first to understand ...
Over a thousand students and dozens of educators offered ideas for how to have meaningful discussions about difficult topics. Here are some practical ideas — for use in or out of school. By ...
The descendants of a 19th-century federal official decided to return a prized collection of heirlooms to a descendant of a Lakota leader, Chief Spotted Tail. By Julia Jacobs “Harmony ...