The value of AI is not in replacing jobs, but in doing the jobs that enhance the ears, the eyes, and the ‘voice’ of the ...

Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools you ...

Contact Center as a Service (CCaaS) has positively impacted customer support by offering cloud-based, AI-driven tools, omnichannel capabilities and advanced analytics. As customer experience becomes a ...

Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing ...

MEDFORD LAKES, NJ / ACCESSWIRE / November 19, 2024 / ICS.cx and CallCabinet are partnering to deliver top-notch customer ...

Narrative empathy enables service providers to turn angry customers into satisfied ones while remaining calm and building a ...

Benefits of the authID integration with Zendesk include: Increased Account Security: Eliminates reliance on outdated security ...

Showdown Displays' Customer Care team has been awarded the Gold Medal for “Best Customer Service in the Contact Center World” ...

Stories of the Call Center welcomes Colleen Beers, a seasoned CX leader with over 20 years of experience in the contact center industry. People want to feel part of it. They want to help drive the ...

Volvo Trucks opened its 123,000 square-foot North American Uptime Center in 2014, consolidating in Greenboro, North Carolina, ...

The "Contact Center as a Service (CCaaS) Market - Forecasts from 2024 to 2029" report has been added to ...

Cognigy, a global leader in AI-powered customer service solutions, today announced the premiere of the third season of its acclaimed video series, CX Disruptors. In the new AI Impact Series, industry ...