BPO workers say AI tools are monitoring their calls, assisting them with customers, and scoring their performance.

MONTEGO BAY, St James — President of Global Services Association of Jamaica (GSAJ) Wayne Sinclair has welcomed initiatives ...

Sanas also aims to deepen its understanding of the Philippines market and collaborate with business leaders to advance the country’s contact center industry, he said. “Before Sanas, agents were often ...

The IT company's services to GCCs range from enabling next-gen AI solutions to cloud-enabled capabilities and advanced ...

is proud to announce key achievements that highlight their commitment to excellence in the BPO industry. In 2024, Horatio ranked #1 in its sector and #3 in the Dominican Republic by Mercado Media ...

The business process outsourcing (BPO) industry remains a top source of job vacancies nationwide, with over 6,000 positions available for qualified applicants, the Department of Labor and Employment ...