I am all for empowerment. But claiming that writing a customer’s name on a paper cup is “empowering” for the barista is laughable (“Starbucks chief seeks return of personal touch”, Report, November 1) ...
The baristas at the Amos Hall Starbucks knew that August 24 would be especially busy, as it was both move-in day for Amos Hall and the launch of Starbucks’ fall menu. That’s exactly why they chose ...