The America's Best Customer Service 2025 rankings were identified from the results of an independent survey of more than 28,000 U.S. customers who have either made purchases, used services, or ...

Microsoft will allow its customers to build autonomous artificial intelligence agents from next month, in its latest push to tap the booming technology amid growing investor scrutiny of its hefty ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

Unfortunately, it seems we’ll still be waiting a while longer for a proposed ‘thin client’ that could dramatically reduce your Fortnite install size. Previously teased by developer Epic ...

No matter how fantastic a product or service is, what influences loyalty the most is the way the customer is treated when things don’t turn out as expected. That’s why customer orientation ...