Cirrus Set to Wow at Call & Contact Centre Expo 2024 with Live Demos, Games, and AI-Powered Solutions. contact centres ...

Can technology put utilities back on top for customer centricity? Richard Farrell Netcall discusses - contact centre ...

Outbound calls often require a different skill set from inbound calls. Speech analytics can help assess agent performance, ...

Join Business Systems and teneo.ai for a webinar on ‘Going Digital-First’ Business Systems Ltd, an industry expert in digital ...

Intradiem Announces Partnership with Five9 to Enable Real-Time Contact Centre Performance. Intradiem today announced its ...

With insights built on hard data, the 22nd annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the largest ...