In recent years, jewellery retailers have been encouraged to embrace ‘chatbots’ as a cost-effective method for addressing run-of-the-mill customer service demands.

The CEO of the world’s largest luxury goods company, Louis Vuitton Moët Hennessy (LVMH), has testified in court in France in a case concerning illegal surveillance.

Australian jewellery retailer Fairfax & Roberts launched a new digital platform in October, offering consumers access to a digital wholesale diamond marketplace.

The CEO of Russia’s largest diamond mining company, Alrosa, has warned that the diamond industry faces a ‘crisis’ as prices fall for a second consecutive year.

Confusion and uncertainty have arisen around a jewellery industry trade show scheduled to take place early next year.

The De Beers Group has launched a new marketing campaign to elevate consumer interest in diamond jewellery during the all-important holiday season.

Australian representatives of the retail industry are expecting record levels of spending this year during Black Friday and Cyber Monday sales events.

Australian fashion jewellery brand Lovisa has reported another increase in sales as part of the latest trading update.

A fancy colour blue diamond is expected to turn heads at an upcoming auction in New York City, entering the sale with an eye-opening presale estimate.

A prominent auction house has reached a multi-million dollar settlement in New York State as part of a lawsuit concerning tax fraud.

The European Union has criticised the Kimberley Process for failing to adequately address the implications of the conflicts between Russia and Ukraine on the global diamond industry.

Businesses in Australia are demanding an increased focus on reducing crimes targeting retailers from government agencies.