Businesses have been urged to boost their customer experience functions by adapting new technologies, such as Generative AI, ...

This guide will walk you through what a customer engagement platform is, how they work, and how to choose the best one for you. A customer engagement platform is software that helps businesses ...

This is where RingCentral Contact Center comes in. As one of the trusted names in the world of digital engagement, we provide a platform where you can manage unified customer support across multiple ...

MoEngage is a customer engagement (and retention platform) that allows brands to deliver personalized ... and using the tools available from the business (including different messaging channels, event ...

Sinch’s integration with SAP Emarsys offers a flexible solution that allows brands to tailor messaging to each customer’s ...

In the pharmaceutical industry, improving the customer experience has become the goal, but it's time to look at it in a new ...

That customer engagement strategy is likely to be a hybrid ... of the marketing mix budget through 2019. On site meetings & events, samples and DTC featured heavily, accounting for over 30% ...

In a crowded marketplace, businesses must find creative ways to connect with a broader audience. One of the most powerful ...

Join Safaricom's 90-day 'Wai Ndai' Challenge and win exciting rewards! Compete in fun games to win daily cash prizes totaling ...

CustomerExperience –Mobile-first customer experience company Airship today announced the winners of the 2024 Airship Altitude Awards. Asda, bol, CIMB Singapore, Sally Beauty Holdings and The Vitamin ...

The retail industry is undergoing rapid transformation, and the upcoming Digital Retail Africa 2025 is set to prepare businesses for the challenges and opportunities ahead. Taking place on 30 January ...