Traditional customer engagement is largely reactive, responding to customer inquiries and issues as they arise. However, in the digital age, businesses have the tools to anticipate customer needs ...

In the realm of modern business, keeping customers satisfied and engaged can often prove to be just as critical as acquiring ...

It's imperative that you have a customer engagement strategy capable of receiving feedback at a rapid pace so you can understand how customer needs are changing, and then adjust your approach to keep ...

In a world where customer expectations are constantly evolving, businesses need advanced strategies to connect meaningfully ...

3. Measure, evaluate, and adjust No customer engagement strategy should ever be considered completely finalized, especially in a constantly evolving digital environment. Brainstorm ways to measure how ...

Sun Tzu would likely consider this valuable information on which to build a strategy. An example report is below. In the case of the example above, focusing on customer engagement is an obvious ...

How important is omnichannel customer engagement strategy? The omnichannel shopping experience is the latest buzzword in retail, and rightly so because it streamlines both online and in-store ...

The moves, announced at this week’s SAP Global Partner Summit, include a new go-to-market and revenue-share plan for partners ... incentives for continued customer engagement, and increased ...

Creating a comprehensive marketing strategy is essential for your business’s success. Begin with search engine optimisation to enhance your online presence. By refining your website’s content and ...

Mitel CX extends customer engagement capabilities to all employees ... With the majority of enterprises* now preferring a hybrid cloud strategy for delivering enterprise communications, Mitel CX ...