OpenAI and Meta are teaming up to train AI systems on African languages. This project, which includes French telecom giant ...

If your brand operates in the QSR industry, it is safe to say you’ve seen the way that we connect with our customers has ...

Be sure to bring up politics at your family's Thanksgiving dinner. You'll save a lot of money on Christmas gifts. A tip that ...

Looking for a high-paying job without a college degree? Discover 21 surprising careers that offer great salaries and pathways ...

The value of AI is not in replacing jobs, but in doing the jobs that enhance the ears, the eyes, and the ‘voice’ of the ...

By embracing trends and staying agile with industry changes, you can not only future-proof but also empower your agents to ...

A full-service building and equipment contractor says it maintains a high customer service by supporting its employees. It ...

List Recognizes Groundbreaking Advancements Redefining the Way We Work and Live (NEW YORK, NY) November 19, 2024 — Aquant, the leader of AI for customer service, specializing in manufacturers, today ...

Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools you ...

Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing ...

The banking industry is undergoing a major digital evolution, driven by economic unpredictability, the growing adoption of AI tools, increased emphasis on consumer privacy and the widespread ...