A retailer’s competition is the last great customer experience somebody had, says chief digital officer Jason Gowans.

and will meet their shopping goals. Stacker has ranked 25 major online retailers using data from the American Customer Satisfaction Index. Stores are ranked by 2024 customer satisfaction, and ties ...

Economic pressures, particularly inflation, are driving even the wealthiest shoppers to look for value, fundamentally ...

Artificial Intelligence is affecting our lives in ways we recognize easily — or not. We need some governmental guardrails.

You heard it here first: Traditional online shopping is in trouble. With TikTok having a chokehold on attention and TikTok ...

Black Friday in the U.S. saw unprecedented online sales this year, with generative AI chatbots being a key driver in boosting ...

By Guray Ozturk,Head of BFSI and Digital, APAC, Infobip TRADITIONALLY, shopping assistants are associated with luxury brands, ...