IKEA is transforming its customer experience with the introduction of Upptäcka self-service kiosks across all stores. The Upptäcka kiosks empower customers by offering expanded product ...

Ikea assembly instructions seem to inspire two reactions: a straightforward nod or utter bafflement. If you’re in the latter (and larger) group, Eric Rhea, of Ikea Delivery Alternative, will ...

The move to add mobile functionality to the shopping experience at IKEA also comes as other retailers have leveraged the technology now available through smartphones and tablets, particularly as ...

Mr Quinones insisted that the firm had not given up on its large store model, saying people still wanted the "full Ikea experience".

Swedish furniture retailer IKEA is piloting a new mobile shopping application in several countries, including Canada, as a way to enhance the customer experience by enabling users to check stock ...

With the chain raising concerns over visitor numbers, do people still want the Ikea experience? Louise Jenkins and her friend Amy Pulford feel upset. They have been visiting Ikea since the store ...