IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, so long as it is ...

The UPI Lite per transaction limit has been hiked to Rs 1,000 from Rs 500. The UPI Lite wallet limit has hiked to Rs 5,000 ...

IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs.

Radisys ® Corporation, a global leader in open telecom solutions, today announced that MG Digital Direct, a multi-channel marketing company, has selected Radisys' Engage Digital Platform to expand its ...

In our digitally interconnected world, the way we communicate is constantly evolving, thanks in part to the advent of ...

Preview: New VirtualPBX Web Phone With these new features, we're continuing to push the boundaries of what businesses can ach ...

Chennai Police arrest 13 in cyber fraud scheme, warn public against fake calls and fraudulent money transactions.

NEW DELHI: Foreign investors have poured Rs 57,359 crore into Indian equities in Sept, making it the highest inflow in nine months, mainly driven by a rate cut by the US Federal Reserve.

An earnings call is a conference call between the management ... and statement of cash flows. The MD&A will discuss particular drivers of growth, risks that investors face when purchasing shares ...

For instance, implementing an advanced Interactive Voice Response (IVR) system can help in managing call flow and reducing the burden on agents by allowing customers to self-serve for simple ...