In Australia, the number of Australian Public Service (APS) government departments and agencies reporting critical skills shortages is increasing. The top two skills shortages were in the more obvious ...

Evidence on delivery units suggests they tend to focus on pulling control ‘up’ to the centre and managing for compliance. As ...

Technology experts expand on the opportunity of integrating artificial intelligence in government to service delivery through ...

The Abu Dhabi Program for Effortless Customer Experience was validated through an initial pilot involving three major ...

There are all these leadership programs designed for increasing diversity but none of them include neuro-diversity as an asset to be optimized. In my opinion, we are losing out because of that.

"Si vis pacem, para bellum.” The Latin adage, "If you want peace, prepare for war." It is a concept developed as early as Plato's work, providing insight into the fact that conditions for peace are ...

AI outputs are revealing how humans carry hidden stereotypes beneath the sophistication of degree and pedigree.

Navigating the rapidly evolving landscape of AI can feel daunting. But as public servants, understanding the societal and economic implications of this technology — and adapting to them — has never ...

As cities get hotter and wetter, there’s a recognition that local governments can’t manage the heat on their own.

Join Apolitical's weekly poll to shape global public sector discussions on how public servants feel about returning to work ...

Explore the report 'Customer Experience in Government' for insights, trends, and case studies on enhancing public sector ...