Unified communications and collaboration solutions are increasingly core to how employees work. Theta Lake has added new ...

Salesforce's Alice Steinglass explains how Agentforce for Developers can help an enterprise craft and deploy AI agents that will help businesses automate work.

Artificial intelligence has cut down the noise and boosted accuracy to help real time translation flourish – but there’s still more progress to be made.

Also, Otter.ai adds new languages to AI Meeting Assistant, GoTo launches new integrations, and Grammarly announces new ROI and communications measurement tools. Your company’s data may be critical to ...

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...

Don't impose onsite, hybrid or remote workplace policies based on personal preference. Find a way to collect data to inform ...

RingEX now includes AI Assistant at no additional cost, Moveworks launches Agentic AI-powered enterprise search, Calabrio debuts two AI solutions for ...

Driven by the need to gain control and optimize costs, many companies are looking to standardize on a single connected ...

In the past, HP’s 15 divisions operated independently, each with separate goals. However, from my conversations during Imagine 2024, it appears that This alignment is significant, as it represents a ...

Companies are beginning to recognize the direct correlation between empowered employees equipped with real-time data and satisfied customers. Also, Aera Technology introduces new capabilities, AppOmni ...

Also, Aera Technology introduces new capabilities, AppOmni and Cusco partner, EchoMark and Microsoft Purview integrate, and Sennheiser collaborates with Cisco.

Innovation in UCaaS is slowing, but that’s reasonable considering what’s occurred over the past few decades. In just this century, analog and TDM-digital became IP, The PBX became a premises-based ...