What is CX (Customer Experience)? | McKinsey - McKinsey & Company
2022年8月17日 · CX, or customer experience, encapsulates everything a business or an organization does to put customers first, managing their journeys and serving their needs.
What Is Customer Experience (CX)? | IBM
2022年8月17日 · Customer experience, or CX, is a holistic account of customers’ perceptions that result from all their interactions with a business or brand, whether online or in store. Customer experience involves customer experience management (CXM).
What Is Customer Experience (CX)? - Forbes
2024年6月12日 · Customer experience describes the overall interactions a customer has had with a brand right from the point of awareness to purchase to loyalty or churn. It addresses the user’s entire...
What Is Customer Experience? Definition, Examples, & Tools
2022年3月18日 · Customer experience is how your users or potential users receive and interact with every touchpoint of your business. This goes beyond their interactions with your contact center or support team.
Customer Experience: What It Is and Why It's Important [+Data …
2024年6月11日 · Customer experience (CX) is the impression your customers have of your entire brand throughout all aspects of the buyer’s journey. It results in their view of your brand and impacts factors related to your bottom line, including revenue. There are two main factors to consider when it comes to crafting customer experience: products and people.
Customer experience - Wikipedia
Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral customer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. [1][2][3]
Customer experience (CX) : Definition and how to guide
What is customer experience? Customer Experience (CX) is the measurement of your customers’ perception of their experiences with your organization. It should reflect their expectations compared to your brand promise.
Customer Experience: What It Is and How to Improve It - Hotjar
2024年8月21日 · Customer experience (CX) is your customers’ holistic perception of their experience with your business or brand. It’s the result of every interaction a customer has with your business, from navigating the website to talking to customer service and receiving the product/service they bought from you.
What is CX? Ultimate Guide to Customer Experience in 2023
Customer experience (CX) is how your customers perceive your brand, based on their interactions with it. It is the sum total of someone’s perception of your organisation.
What Is Customer Experience? The Ultimate Guide | Salesforce
2023年12月19日 · Customer experience (CX) includes every interaction a customer has with your brand, from the first point of contact to ongoing support. It’s the overall perception a customer forms based on their interactions with your marketing, products, services, and the way your team handles their needs.