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Add or manage an iCloud email account in Outlook
The steps below will help you add an iCloud account to new Outlook, or manage an existing account by deleting it or making it your primary account. Note: If the steps under this New Outlook tab don't work or your version of Outlook looks different than what's shown, you may not be using new Outlook for Windows yet.
Troubleshoot Outlook email setup - Microsoft Support
I can't receive new email messages. If you can't receive new email messages, there are several troubleshooting steps you can take. If you're not working offline, open a web browser and see if you can browse the internet. If not, check your network connection.