Customer Experience, Digital Experience & Customer Service News ...
For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.. Today the CMSWire community …
What is a CMS and how modern platforms are different
2024年10月8日 · Modern CMS platforms support multi-channel or omnichannel content and experience delivery in a variety of ways and with a broad range of sophistication. Headless …
Generative AI Timeline: 9 Decades of Notable Milestones
2023年6月28日 · Generative AI Timeline: Most Notable Moments. Deep learning algorithms are becoming more powerful and efficient, and people are applying them to a wider range of …
What Is DaaS (Desktop as a Service)? - CMSWire.com
2024年6月12日 · DaaS stands for desktop as a service. It refers to a form of virtual computing that provides remote or mobile workers with cloud workspaces. Using DaaS, workers can access …
What Is Net Promoter Score (NPS)? - CMSWire.com
2024年3月4日 · The net promoter score survey allows customers to choose a score between 0 and 10, with 0 meaning "not likely at all," and 10 meaning "very likely." The net promoter score …
Digital Experience Platforms (DXPs): What to Know in 2024
2024年10月3日 · According to Statista, experts predict global digital experience platform revenue to hit $15.8 billion by 2025, a projected growth of $2.95 billion from 2023. Marketers’ desire to …
What Is Customer Experience (CX)? And Why It Matters
2024年1月31日 · 6. Qualtrics XM. Qualtrics is a customer experience management software that allows organizations to capture and analyze customer feedback across multiple channels. It’s …
What Is Customer Analytics? And Why It Matters - CMSWire.com
2024年3月21日 · Why Is Customer Analytics Important? Customer analytics turns raw customer data into actionable insights. It allows businesses to personalize experiences and strategize …
The Amazon Effect: Reshaping Retail Realities - CMSWire.com
2023年11月17日 · The "Amazon effect" has become a defining phenomenon in retail and ecommerce, reshaping customer expectations and industry dynamics. Stemming from …
A Look at 24 Enterprise Digital Asset Management Solutions
2024年11月14日 · In this article, we take a look at 19 enterprise DAM solutions included in Gartner's Peer Insights. 1. Acquia DAM. Acquia acquired Widen in 2021 and the Widen …